Política de Devoluciones y Reembolsos – Casa Bella Furnitures
At Casa Bella Furnitures, your satisfaction is our priority. If for any reason you are not completely satisfied with your purchase, we offer a fair and clear return and refund policy. Here are the details of our policy:
Term to Request Returns
You have a period of 30 days from the delivery date to request a return of your order. If more than 30 days have passed since you received your purchase, unfortunately we cannot offer you a refund or exchange.
Conditions for Returns
To be eligible for a return, the product must be in the same condition that you received it, unused and in its original packaging. In addition, it is necessary to present the proof of purchase or receipt as proof of the transaction.
Return Process
If you meet the requirements mentioned above, you can proceed to send the product back to our physical store [store address]. You can also contact our customer service team to coordinate the collection of the product at your home.
Shipping Costs on Returns
The shipping costs associated with the return are borne by the customer, unless the reason for the return is an error in the product sent by Casa Bella Furnitures.
Return Inspection and Approval
Once the product is received in our store, our quality control team will carry out an inspection to verify that it meets the conditions for the return. If everything is in order, we will proceed to process the refund or exchange.
Refund Options
We offer refunds to the original form of payment used for the purchase. Depending on the payment method, the time for the refund to be reflected in your account may vary.
Products Not Eligible for Return
Some products are excluded from our return policy for hygiene or safety reasons. These include bedding items, pillows, and personalized or made-to-order products.
Returns for Damages or Defects
If you receive a damaged or defective product, we ask that you inform us immediately so that we can take the necessary steps to resolve the situation. We will make the corresponding exchange or refund at no additional cost.
Communication and customer service
To request a return or if you have any questions about our returns and refunds policy, please contact our customer service team. We will be happy to assist you.
We hope this return and refund policy gives you confidence in your purchases with Casa Bella Furnitures. Thank you for choosing us to bring your home to life with style and elegance.
Sincerely,
The Casa Bella Furnitures team 🏠 ✨